Terms & Conditions
- This application is subject to credit clearance and orders acceptance by the publisher The Phonebook Company (Pty) Ltd
- All sums payable to The Phonebook Company should be made in accordance with The Phonebook Company’s Financial Terms & Conditions which are: Unless a customer has
applied for and been accepted as a credit account customer, The Phonebook Company will provide services only on a pre-payment basis, with receipt of payment prior
to the booking being confirmed. All Advertisements are accepted on the basis that they will be paid for at the prevailing rates set out herein by no later than
the date of publication.
- Materials for any Advertisement must adhere to The Phonebook Company’s technical specifications and be delivered to The Phonebook Company within the applicable timeframes
- The Phonebook Company may, without any responsibility to the Advertiser, reject, cancel or require any Advertisement to be amended that it considers unsuitable or contrary to these Terms and remove, not print, suspend or change the position of any such Advertisement.
- All advertising amounts are excluding VAT
- The Publisher shall be under no liability whatsoever by reason of error, including any translation error, for which it may be responsible in any advertisement
beyond liability to give the advertiser or advertising agency credit for as much of the space occupied by the advertisement as is materially affected by the
error; and its obligation to give such credit shall not apply to more than one incorrect insertion under any contract or order unless it is notified of the
inaccuracy prior to the deadline for repetition of the insertion.
- The Publisher does not guarantee any given level of circulation or readership for an advertisement.
- The advertiser or its agency assume liability for all content [including text representation and illustrations] of advertisements published and also assume responsibility for any claims arising thereof made against The Publisher, including costs associated with defending against such a claim.
- All positions are at the option of The Publisher. In no event will adjustments, reinstatements or refunds be made because of the position and/or section in
which an advertisement has been published. The Publisher will seek to comply with position requests and other stipulations that appear on insertion orders,
but cannot guarantee that they will be followed. Payment of a premium position fee does not guarantee positioning. In the event that The Publisher is
unable to provide the requested positioning, the premium position fee will be refunded. Customer service representatives and Account Managers are not
authorized to modify this provision or to guarantee positioning on behalf of The Publisher. Misclassification of classified ads is not permitted.
- The Publisher shall be under no liability for its failure for any cause to insert an advertisement.
- The Publisher reserves the right to convert all advertisements published in print, digital and audio-text formats, including the right to publish such
advertisements electronically on the Internet and other alternate publications.
- The advertiser or advertising agency shall pay the cost of composition of advertisements set but not used.
- The Advertiser and its agency may not resell any advertising or advertising space unless authorised to do so in writing.
- Charges for changes [not corrections] from original layout and copy will be based on current composition rates.
- The Publisher will not be responsible for errors appearing in advertisements that are placed too late for proofs to be submitted or for errors due to delivery
of printing materials past publishing deadlines from the advertiser or advertising agency or from a third party designated by the advertiser or advertising
agency as a source for printing material.
- Advertisers are responsible for checking the accuracy of the proofs they request. The advertiser should carefully check the entire ad proof, including areas
in which changes or corrections were not requested.
- All orders are firm and are not subject to cancellation unless agreed upon by both parties.
- The signatory declares that he/she has the authorization to sign for and place advertisements on behalf of the client and is aware of the costs for such
- Entry types not selected will be processed by default for the lowest pricing option.
- All Advertising Contracts are automatically renewed and must be cancelled in writing before the term ends.
- The subscription will be automatically extended every year for another year, unless specific written notice is received by the publisher two months before the expiration of the subscription.
- A 75% cancellation fee of the total amount will apply to all cancellations.
- Cancellations or changes cannot be guaranteed in classified advertising between the time the ad is ordered and the initial publication.
- Multi-insertion orders will be accepted only when in writing. Cancellation of multi-insertion orders must be confirmed in writing.
- The Publisher does not assume any liability for the return of printing material in connection with advertising unless a specific written request is received to
hold such material subject to order for a period not exceeding 30 days.
- Claims for errors must be made within 30 days following publication date.
- On advertising where a debit order is allowed, monthly accounts are due and payable on or before the fifteenth [15th] of the month following the booking.
When any part of an account for advertising becomes delinquent, then the entire amount owed shall become due and payable and The Publisher may
refuse to publish further advertising. In this event, the advertiser or agency shall pay for advertising space actually used according to the rate earned at the
time of the delinquency.
- Extension of credit to advertising agencies is based on the agency’s acceptance of sole liability for all advertising placed by it and billed to its account. No
endorsement, statement or disclaimer on any insertion order, check or letter shall act as an accord or satisfaction, or as a waiver of this condition unless
and until it is accepted by The Publisher by a separate written agreement signed by a duly authorized representative of The Publisher. In the event of nonpayment
of any agency account, prior to referring said account for third party collections, The Publisher reserves the right to contact the agency’s client(s),
as disclosed principal(s), for payment. If the outstanding balance is still not satisfied, The Publisher may proceed with collections against both the agency
and its client(s). No such action on the part of The Publisher shall relieve the agency of liability for the debt.
- Payment of all undisputed invoices must be made within The Publishers terms. All outstanding accounts will attract an interest fee of not less than 1% per
month and is usually calculated at the prime lending rate plus 2% per annum.
- There will be a ZAR500.00 charge for any cheque not honoured by the bank and for debit order payments that do not go through. Returned cheque/s and
debit orders must be replaced with internet transfer funds within 48 hours of notification. The Publisher reserves the right to withhold further advertising
pending receipt of replacement funds.
- In the event an account is referred to a third party for collection, advertiser agrees to pay collection and/or attorney fees, as well as court costs incurred
to effect collection.
- Payment of account is not dependent upon receipt of invoices, either physical or electronic.
- Incorrect rates that do not correspond to the rate card will be regarded as clerical errors and the advertisements will be published and charged at the
applicable rates in effect at the time of publication.
- A complimentary design and maintenance service is included with each solution.
- All artwork proof sheets need to be attended to as soon as possible and returned within a 7-day period. Kindly inform the publisher in writing if an
extension period is required.